Stepping into Management

An Introduction to Management for New Managers

Programme Content

• Driving Change
• Creative Thinking
• Problem Solving
• Time Management
• Motivation
• Presentation Skills
• Communication
• Leadership Part 1
• Leadership Part 2
• Team Building
• Coaching
• Commercial Awareness
• Quality & Waste
• Application Project

Driving Change (4 hours)

Aims

To demonstrate the impact of change to the individuals, their teams, customers and the organisation.

To influence thinking habits and improve performance in a measurable way.

• The Characteristics of Change
• Why Change?
• The impact of IT
• Changes in the company, past and future
• Communicating Change
• The change process
• The link between thought – attitude and action

Creative Thinking and Problem Solving (4 hours)

Aims

To challenge perceptions about the way that we think and how those thoughts guide our daily lives.  To bring personal pride, vision, innovation and creativity into the workplace and resolve a company related issue.  To give managers the vision to make responsible commercial decisions.

Time Management (4 hours)

Aims

For participants to identify ‘time wasters’, learn how to prioritise tasks and leave with simple methods of planning, prioritising and controlling time to improve productivity and efficiency.

Motivation and Goal Setting ( 4 hours)

Aims

To help delegates to understand how motivation and de-motivation issues impact individual and team work and consider the importance of expectations on motivation in work situations.

For participants to create a clear mental picture of their own goals and create a workable plan as their first step on the ladder to success.

• Understanding and recognising the needs of people who work with you
• What are their needs and expectations from their job?
• Do they know what we expect from them?
  Why do they come to work and what are their responsibilities?
• Exploring the relationship between reward and effort and how to define it
• Why goals are important
• Setting targets and objectives and communicating
• Monitoring performance and providing feedback

Presentation Skills (4 hours)

Aims

• Preparation
• Body language to use and avoid
• Selecting the best openings and endings
• Adopting a professional, strategic approach for memorable messages
• Comparing delivery techniques and the use of visual aids
• Achieving the results you want

Communication (4 hours)

Aims

For managers to have the ability to communicate clearly and influence effectively in their efforts to achieve results through people.

• The behaviour options:  Assertive, aggressive, passive and manipulative
• Face-to-face
• Listening and supportive behaviour, questioning skills
• Self disclosure and feedback
• Styles of influencing and persuasion
• Telephone skills – understanding customer care

Handling Difficult People (4 hours)

Aims

For participants to develop an insight into the impact of discontent and poor behaviour and discover effective strategies for dealing with difficult people and situations.

• Understanding the reasons for difficult behaviour and its effects
• Learning practical ways to handle conflict
• Managing anger
• Neutralising manipulative people
• Avoiding ambiguous messages
• Being constructive and positive
• Resolving conflict

Effective Leadership (8 hours)

Aims

To enable managers to get the best from their people and effectively achieve common goals. The two modules aim to increase awareness of the many facets of leadership and develop a better understanding of how and why people react to varying situations in the workplace.

Team Building (8 hours)

Aims

To enable participants to identify ways of building a better team and learn that synergy and leadership build holistic teams.

For participants to develop a culture of helping people to be effective and develop their potential. To help them to see coaching as an effective way of achieving business results.

• Developing mutual confidence and trust
• Sharing responsibility for required results
• Performance and behaviour standards
• Building trust and respect
• Effective team leadership
• The roles and responsibilities of team members
• Communicating, monitoring and communicating
• What is coaching and why it works
• Preparing for the session
• The qualities of a coach
• The learning cycle – Activity, review, conclusions and plan
• Encouraging commitment to action
• Learning logs

Commercial Awareness (12 hours)

Aims

Operating at the coalface, supervisors assume responsibility for the control of material and labour costs, maintenance of equipment, overall efficiency and  productivity.   The primary aim of this module is to develop awareness of this core element of the role of the supervisor and the financial implications of Quality and Waste.

For participants to have the commercial understanding necessary to complete a quality and waste project giving a ROI sufficient to recover the full cost of this development programme within 12 months.

Module includes:

• Sales, Costs and Profit
• The basis of all business
• Where profit goes to
• Assets and Productivity
• What the business owns
• Return on Assets
• Quality and Waste
• The Cost of Quality
• The Seven Deadly Wastes

This module aims to ensure that participants will understand:

• the reasons why a business exists and its need to operate at a profit
• the relationship between profit and profitability
• how productivity is measured in financial terms
• the effects of cost control and asset management on productivity and profitability
• quality and its impact on Return on Assets
• the effect of waste on the financial performance of the organization, and how to recognise and reduce waste.

Application Project

Each participant will be expected to carryout an Application Project to demonstrate how the skills and learning have been applied in the workplace.

In particular they are expected to be able to recoup the cost of their training with measurable costs savings and waste elimination following the final module.